FAQ

🛍️ Ordering & Payments

Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Shopify Payments.

Q: Can I modify or cancel my order after placing it?
A: Orders are processed quickly, so changes may not be possible. If you need to modify or cancel your order, email us at info@mymoonlightmedia.com ASAP, and we'll do our best to help.


🚚 Shipping & Delivery

Q: Where do you ship from?
A: We work with trusted print partners worldwide. Your order will ship from the location closest to you to ensure faster delivery times.

Q: How long does shipping take?
A: Shipping times vary based on location:

  • USA: 5-10 business days
  • International: 7-21 business days

Q: Do you offer expedited shipping?
A: Some products may qualify for faster shipping. If you need an item by a specific date, contact us before ordering.

Q: Will I have to pay customs fees?
A: International orders may be subject to customs duties or taxes. These charges are determined by your country’s regulations and are the buyer’s responsibility.

Shipping costs are calculated at checkout based on your location. We do not control customs delays or import fees.


🔄 Returns & Exchanges

Q: What is your return policy?
A: We accept returns and exchanges within 30 days of delivery for unused items in their original packaging. Customized or digital items are non-refundable.

Q: My item arrived damaged. What should I do?
A: Oh no! Email us at info@mymoonlightmedia.com within 7 days of receiving your order with photos of the damage, and we’ll send a replacement ASAP.

Q: Do you accept exchanges?
A: Since all of our products are made-to-order, we do not offer exchanges. Please double-check your size, color, and design selections before placing your order.

If your item arrives damaged or defective, please reach out within 7 days of delivery with photos, and we’ll be happy to assist with a replacement.

If you have any questions before ordering, feel free to contact us—we’re happy to help!


📦 Product & Care Information

Q: What materials are your products made from?
A: We work with high-quality materials, from soft cotton tees to durable ceramic mugs. Each product listing has detailed material info.

Q: How do I take care of my apparel?
A: We recommend washing your garments inside out in cold water and tumble drying on low to preserve the design. Avoid ironing directly over printed areas.


📲 Digital Products & Downloads

Q: How do I access my digital download?
A: After purchase, you’ll receive an email with a download link. If you have trouble accessing it, email us for help.

Q: Can I use my digital files for commercial purposes?
A: No, all digital products are for personal use only unless stated otherwise.


🖤 Custom & Wholesale Orders

Q: Do you offer custom designs?
A: Yes! If you’d like a custom piece, reach out at info@mymoonlightmedia.com with your request, and we’ll see what’s possible!

Q: Do you offer wholesale or bulk discounts?
A: Yes, we do for bulk orders! Contact us for pricing and details.


💬 Still Have Questions?

If you don’t see your question here, feel free to email us at info@mymoonlightmedia.com or DM us on Instagram (@moonlightmedia)—we’re happy to help!

Shop Sustainable!

A Slogan with History: The Story Behind "Save Natural Resources, Buy Antiques!"

In 1997, a simple yet powerful phrase was born: “Save Natural Resources, Buy Antiques!” What started as a casual conversation between nine-year-old Ciara Gaglio and her father, Frank Gaglio, founder of Barn Star Productions, quickly turned into a fundraising movement with a mission.

While traveling together and discussing environmental conservation, Ciara naturally voiced a thought that would later become a trademarked slogan and rallying cry for antique lovers and sustainability advocates alike. Her words captured an essential truth: buying antiques is the ultimate form of recycling—preserving history while reducing waste and protecting natural resources.

Inspired by her idea, Ciara worked on designing the original logo and launched a series of t-shirts to raise money for rainforest conservation efforts. The campaign was a success, and the shirts were sold at antique shows across the country, with proceeds benefiting ecosystem preservation projects in South America.

Now, over 25 years later, we’re bringing back this meaningful message through a new limited-edition collection of eco-friendly, organic cotton t-shirts and totes—not just as a nostalgic nod to its origins, but as a renewed commitment to sustainability in the modern world.

By wearing this collection, you're not only making a statement—you're spreading awareness about the environmental benefits of buying antiques and vintage goods.

♻️ Join the movement. Save natural resources. Buy antiques! ♻️

Visit Barnstar.com